# Apple Support Community closes Nov. 20: what to do now

> Apple has made its user forum read-only and will close it for good on Nov. 20. Here is what we know, what is unclear and where to get help instead.

By Subhajit | 2026-11-11 | Tech | Savvy VibeZ
Web page: https://savvyvibez.com/post/apple-support-community-closes-nov-20-what-to-do-now

## Key takeaways

- Apple has made the Apple Support Community read-only as of Nov. 11, 2026, and says it will close permanently on Nov. 20.
- Apple told MacRumors it made the call after a careful evaluation of strategy and customer needs. It did not say what happens to old posts.
- Apple points users to the official Apple Support site at support.apple.com for help after the forum closes.
- If an old thread helped you, copy or save it before Nov. 20, because the archive may not survive.

Apple said on Wednesday, Nov. 11, that the Apple Support Community, its official user-to-user help forum, will permanently close on Nov. 20, 2026. As of Nov. 11 the site no longer accepts new posts and is read-only, according to a banner on Apple's own community page. If you have an unsolved Mac, iPhone or iPad question, you have nine days of reading left and no way to ask anything new.

## When does the Apple Support Community shut down?

Nov. 20, 2026. Apple's banner reads that the community "will permanently close on November 20, 2026" and that, starting Nov. 11, it takes no new posts. The Verge and Engadget both reported the change on Nov. 11, and both say MacRumors spotted it first.

Apple gave MacRumors a short statement, relayed by The Verge, saying it decided to sunset the forum after a careful evaluation of strategy and customer needs. It did not give a fuller reason. Apple also did not say whether the archive of old answers will stay online after Nov. 20. The Verge presumes the posts will disappear with the platform, while Engadget describes the site as remaining up in read-only form for now. Neither outlet had confirmation from Apple, so treat the archive's future as unknown.

## Where do you get Apple help instead?

Apple's banner points people to the official Apple Support site at support.apple.com. That page leads with account and billing topics such as resetting an Apple Account password, changing a subscription and payment issues. It also lists AppleCare, Apple Repair and Service, Apple Support on YouTube and sessions at Today at Apple in Apple Stores.

None of those replace a forum. They are Apple-written guides and paid or scheduled services, not other customers describing what fixed the same odd problem on their own device. For a lot of people, the forum was the page that showed up when they searched an error message. Engadget makes the same point, noting that community replies often land near the top of search results, although some of them are, in its words, admittedly not helpful.

## What should you do before Nov. 20?

If a thread solved a problem for you, save it now. Bookmarks will break if the site goes away, so copy the steps into a note or print the page to PDF. The community has existed under different names since 1998, according to The Verge, when it launched as the Apple Tech Exchange, and Engadget notes it was also called Apple Discussions at one point. That is a long archive to lose without a backup.

If you have an open question, there is no point posting it. Apple's site is read-only, so anything you type will not go through. Try Apple Support's own articles first, then Apple's contact options if the issue is specific to your device or account.

## What we think

Analysis: Apple has said only that this was a strategy call, so the real reason is unknown. What is clear is who loses. People with older or odd problems relied on a crowd that knew things Apple's own articles never covered. Engadget suggests users will turn to social media sites for advice, and that seems likely, but it also means the answers will be scattered and Apple will have less sight of what customers are stuck on.

The timing is awkward. Apple shipped several new products this month, and new hardware always brings a fresh round of questions. We would like Apple to say plainly what happens to the archive, because that is the part that affects people after Nov. 20.

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Picture credit: Apple product images. Design: Savvy VibeZ